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kpi for maintenance engineer

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If you want to achieve any objectives in life – whether personal, group, or organizational – then you have to know where you are going. KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. Or if your facility is already great, then pat yourself on the back right now. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. This KPI is critical in analyzing the types of work requests that consume maintenance resources. You do not want to overwhelm people with information. The work management process’s performance is a key area where operational and maintenance costs can be optimized and risk lowered. Management KPIs Laurie Gilmer, P.E., CFM, SFP, LEED AP, CxA Facility Engineering Associates November 7, 2017 . 2. ♦ Total Maintenance Cost /Total Sales: This metric … Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. Downtime is incredibly costly for any company which has assets. Specific: Every goal should be well defined, clear, and unambiguous. Here’s how the reactive work KPI is calculated (SMRP Best Practices 5th Edition): Reactive work (%) = [work that breaks into the weekly schedule (hrs) / Total Maintenance Labor Hours] × 100. Infographic: What do Maintenance Professionals REALLY think about industrial IoT? So, what about the number of KPIs that you should have on your EAM / CMMS dashboards?Firstly, too few and you risk missing opportunities. The average for North American business is about 7 to 8 percent. This leads to unexpected failures and expensive downtime. As we now know, maintenance performance data converted to information is business intelligence. How quickly are work orders or service requests being turned around? Maintenance stakeholders, decision-makers, and key people of influence need digital dashboards and reports to get a rapid overview of maintenance performance and KPIs. Benefits of Using KPI in Maintenance . Maintenance performance can be digitally analyzed through key performance indicators (KPI), much like the indicators and gauges on your automotive dashboard. difficult to achieve. The range of KPIs and PIs to use to monitor and focus maintenance on what is important to do include checking: the delivery and quality of maintenance work, the reduction in … Relevant: Pertinent to your organization’s overall purpose and business or operations plan. This is because the cost comes at the end of the maintenance process. In what ways does your media product use, develop or challenge forms and conv... Marion Steff (December 2016). Consider how many parts are produced every hour. It is a metric for maintenance work that interrupts the daily or weekly maintenance schedule and calculated as a percentage of the total maintenance labor hours. Next, consider how you can measure the progress towards your goals. The objective is to understand how long it takes to complete work, from creation to completion. The significant benefit of tracking KPIs is that missing the standard signals the need for change. But how do stakeholders get the information? Having an optimized maintenance strategy in place can reduce downtime by more than 30%. Unscheduled downtime losses can lead to late deliveries, lost customers, high production costs, and revenue losses. KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. The need for qualitat... No public clipboards found for this slide. But how do stakeholders get the information? Maintenance managers have to know when work was completed to know whether their preventive maintenance program is working. Measuring to Ensure Success . KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. This is not good for business. KPIs for the maintenance department provides a suite of relevant measurements that can be used to measure department competencies. Maybe you have delays in spare parts ordering, resource issues, planning problems, or unexpected spare part lead times. For example if this KPI amounts to 50:1, it shows that 50 technicians’ tasks can be planned by one experienced scheduler in a stable, non-reactive environment. Counting the "Invisible"? First, ask yourself what it is that you want to achieve. Timely: With a clearly defined timeline, including a starting date and a target date. KPIs can also give insights into the behaviors of personnel maintaining the system. If you can fine-tune maintenance performance, then you can improve organizational performance, and lower costs and business risks at the same time. It is used to assess the reliability of a repairable asset. A useful site level maintenance KPI to measure is the proportion of operating costs attributable to Maintenance per unit of production. And even more important is to reduce unplanned downtime. Measured by checking them. Our month’s maintenance costs were $100,000. Each objective has different standards for evaluating progress against the goal. There are literally hundreds of metrics that business leaders can use to run their business today. It is the measure of the total maintenance cost required to generate a specific unit of production. Reduce unplanned downtime by 50% by the end of 2021. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. Ensuring that the machinery is maintained and repaired to a required standard enabling maximum production speeds with minimum disruptions and breakdowns. There is a vast selection of potential metrics to choose from. Some KPI's for my engineering group are as follows: Project files properly configured and kept up-to-date. When you trend MTBF, then an increase in the metric is a good thing and will signify that the asset reliability in improving or increasing. But it has been proven that it costs a business much more in the long run. Maintenance decisions must be data-driven to be effective. Now let us have a look at a common work management metric. Let’s use “maintenance cost/replacement asset value” as an example. 1. Reactive maintenance - often referred to as breakdown maintenance - means that equipment repairs are performed after the equipment failure. That’s several maintenance metrics looking at maintenance downtime, costs, and failures. : Pertinent to your organization’s overall purpose and business or operations plan. The most important thing in KPI maintenance is to reduce downtime of critical tools. They can influence KPIs, but they have to easily see trends and performance changes at the touch of a button. KPI Presentation-Apparel and Garments (PowerPoint) (1mb) Summary of KPI report (Excel) (1.3mb) Maintenance engineer kpi 1. Good maintenance KPI selection gives us an overview of the situation in our plant—the past is clear and so is the future. Project scope document prepared and agreed upon by stakeholders. Getting EAM / CMMS implementation wrong is expensive and... Modern CMMS / EAM software can offer you so much more than its 20th century predecessors. You may need to present your factory KPI data with Top management or may need to report them. That word makes some people smile. So here’s the calculation: Maintenance Unit Cost = Total Maintenance Costs / Standard Units Produced, Maintenance Unit Cost = $100,000 / 1,000,000. 103 Blanton Ln, Greenville, SC 29650Phone: +1 864.238.6188, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370CVR: 25309103, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370. Whether your asset is producing tonnes of steel or warming up your coffee in the morning, both can be critical to you, and you cannot have them fail! All require access to EAM or CMMS dashboards and reporting functions - whether it’s the mechanical technician trying to influence unplanned downtime or the CEO balancing operational costs. Measuring Downtime as a KPI, can help Maintenance Department t… Not the other way around. The Work Order Creation Date is when it was entered into the EAM or CMMS. For example, say that there is a standard for addressing a non-critical but unscheduled work orders. If you continue browsing the site, you agree to the use of cookies on this website. • Top 28 performance appraisal forms : With a clearly defined timeline, including a starting date and a target date. If you can trend this figure on a weekly or even monthly basis, then it will give you an excellent platform for maintenance cost improvement. On the other hand, lagging indicators are like looking in the rear-view mirror, i.e., the past. If this is high, then it follows that reactive maintenance and downtime will decrease in the future. A KPI is also a metric i.e. please visit: kpi123.com/list-of-kpi-samples See Asset management Analytics in Action: Asset Management Partner Presales Support, Advantages and Disadvantages of Reactive Maintenance by clicking here, Reducing Maintenance Management Cost here, Read more in detail about MTBF and Failure Data Analysis here, How to Implement a Total Productive Maintenance Plan (TPM), A Plan for Conquering (and Preventing) Work Order Backlog. For example, a bad maintenance technician will spend the day running around putting our fires. Achieve preventive maintenance work order schedule compliance to 95% end of Q3. Let’s say you are a mining company, and you’re monitoring the MTBFs of each haul truck. One troublesome vehicle has had a running time of 3,500 hours this year and already suffered nine failures. We are fortunate to have … This is best achieved … But be realistic. There are no winners in this situation. See our User Agreement and Privacy Policy. Achievable: Attainable and not too difficult to achieve. The work order cycle time KPI is the time from the initialization of a work order until it is technically closed in the EAM or CMMS. So, KPIs studied should be industry specific. You are providing a target to aim for as well as reflecting on your performance and achievements. The concept of key performance indicators (KPIs) becomes relevant when considering how to measure the performance of the maintenance operation. Utilize your EAM or CMMS software (What is EAM?) 4. Some are very valuable, some not so much. Unscheduled downtime KPIs help maintenance managers analyze how successfully they have implemented maintenance strategies. They are an endpoint you are reaching for. Metrics are used to drive improvements and help businesses focus their people and resources on what is important. Tracking your maintenance KPIs will also help you benchmark your organization against others in the industry. What is the MTBF? maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… You may think that reactive maintenance makes sense. Greg is a cheerful guy who always makes you feel delighted when you’re around him. The world class benchmark is between 2% and 3%. If your average trend is increasing, then you’ll have good reason to investigate the root causes. Interview questions and answers – free download/ pdf and ppt file to convert raw data into useable information on digital dashboards that help maintenance managers and CEOs analyze, plan ahead, and make corrective action to business strategies. The rationale behind measuring performance towards goals in our engineering … Here are the 4 crucial field service KPIs that field service organizations should use to measure and improve operational efficiency as well as on-field operative performance. • 1125 performance review phrases Each objective has different standards for evaluating progress against the goal. The KPI dashboard featured in Maintenance Connection. Metrics should encourage the right behavior, should be difficult to manipulate and easily reported. Clipping is a handy way to collect important slides you want to go back to later. They are usually results-type metrics.A good example is maintenance costs. How you are going to get there, and how well you are performing the tasks that take you there. It can be achieved within the time set and with the resources available. The world class benchmark is <10% to 15%. Conversely, if "something has to be done about it", then "it" should be measured in a KPI. You can also read our article about Reducing Maintenance Management Cost here. They are items such as light bulbs, electronic items, or circuit breakers, i.e., when they fail, they are simply swapped out. How much downtime does your asset base have?Be selective when it comes to measuring maintenance performance. It is your responsibility to take advantage of that maintenance performance business intelligence to stay ahead of the game. And your findings will help to fine-tune your strategy so that the goals can be achieved. Possibly the most important KPI in the world of field service is the first-time fix rate”. Ultimately, metrics will help tell the organization where it has been, where it is heading, whether something is going wrong, and when the organization reaches its target. The data in the reports need to be as detailed and complete as possible to make an analysis accurate. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Interview questions and answers – free download/ pdf and ppt file maintenance engineer KPI In this ppt file, you can ref KPI materials for maintenance engineer position such as maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… But a field service management system that tracks punctuality as an engineer performance KPI can help to pin down other, less valid causes of poor punctuality, including engineer-specific ones such as taking excessive meal and coffee breaks, and lingering to chat to customers. There are several ways maintenance can impact this goal, like departmental spending or production waste. Improve labor time for scheduled maintenance tasks by 10% in four months. Implementing EAM Software: 4 Challenges and How to Solve Them, 10 signs you should switch to a new EAM system, Reliability & Availability: How to Get There with FMEAs and P-F Curves. Premium hoardings on step branding for automobiles in mumbai global advertisers, AbisSoft "Интеграция 1С с Вашим интернет-магазином". Now let’s get back to that word we all fear on the shop floor: failure! So all KPIs are metrics but all metrics are not KPIs. Maintenance KPIs are quantifiable goals that reflect the larger objectives of the organization. Furthermore, 70% of the companies lack awareness of which assets require maintenance. Measured by checking files for scoping document, stakeholder comments, and resolution of stakeholder comments. It usually differs a bit from company to company but on a broad basis: 1.Keep the production continuous. Your concern must be the effectiveness and efficiency of the people, tools, and processes in terms of maintenance performance. Work Order Cycle Time = Work Order Completion Date – Work Order Creation Date (in days). And this is where a modern, analytical and digital EAM software is worth its weight in gold! We will look at five of them in detail with a couple of maintenance kpi formulas. The simple KPI formula is: Maintenance Unit cost = Total Maintenance Costs / Standard Units Produced. Just when you need it, it cannot do the function you bought it for. # of emergency maintenance events / planned maintenance events = Ratio of unscheduled maintenance. information about all the maintenance work the engineers perform in the field. Any electrical breakdown must be rectified to keep the plant running. It’s a simple KPI formula: MTBF = Operating time (hours) / Number of Failures. These Key Performance Indicators are a solid way to ensure that the mechanical and maintenance department functions optimally; thereby, guaranteeing organizational success. But in industrial organizations world-wide, it... For organizations that suffer from unexpected failures and unplanned downtime, Failure Modes and... Key Performance Indicators (KPI's) for Maintenance, Why Maintenance Performance, Reporting, and KPIs are Critical to Organizational Success, Measure Maintenance Performance Indicators, According to Vanson Bourne, average industrial downtime costs are. Maintenance & Reliability Best Practices, Ramesh Gulati. Short description: the average amount of time between 2 consecutive failures Capacity utilization measures how much a line, plant, or factory uses its total production capacity. And just as important here is to understand how downtime affects your costs! You have probably already seen it in your organization. Leading KPIs are those that give you a perspective on future performance. Many providers, especially in the EAM space avoid this question. But, let us look at five standard maintenance performance KPIs. According to Vanson Bourne, average industrial downtime costs are 250.000 USD per hour, according to field service and IT decision-makers. Other materials from kpi123.com You don’t want to alienate people. Did you know that KPIs can also be leading or lagging? You can change your ad preferences anytime. It’s a competitive advantage. First things first, the importance of KPI’s in Maintenance Management. In the reactive approach, failures occur unexpectedly, and technicians waste vital time in panic mode looking for manuals, spare parts, and special tools. And quickly? Here I am sharing you a complete presentation and Excel database for your convenience for free. MTBF is a well-known basic measure of the reliability of an asset or component. A good example is “Adherence to schedule”, which is a measure of the maintenance work that is done in a given period compared to the work that was scheduled to be done. Simply put, failure is when an asset or equipment is unable to perform its required primary function. maintenance engineer KPI We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. How to choose the right KPIs to monitor? For example, your organization’s ultimate goal might be to cut costs by a certain amount. "Call for quote!" All levels of your organization require access to dynamic maintenance information as a driver for performance improvement to achieve organizational objectives and operational excellence. Here are some examples of SMART maintenance goals: Writing SMART goals will help you question your maintenance processes. You can learn a lot from others like you. As an example, let’s say we are manufacturing hand sanitizer by the liter. But if we are measuring KPIs, then it must be because we have an overall objective, right? If you do it the right way, your organization will reap the benefits.... Lubrication. ALL metrics for software engineering fail because they ALL require software engineers to game the metric. But you may now be asking ‘what is SMART’? It can be achieved within the time set and with the resources available. However, if you are a pharmaceutical company, your best-to-worst plant may range from 1.5 to 6 percent. ♦ Total Maintenance Cost / Total Manufacturing Cost: This metric is a useful benchmark at a plant and corporate level. To your organization correctly and align with the resources available Manufacturing cost this! And breakdowns is about 7 to 8 percent perform its required primary function your must! Metric is common in most industries its weight in gold branding for automobiles in global... Your progress towards your goals a crucial role in identifying and measuring success... The right behavior, should be well defined, clear, and to provide you relevant! Need it, it can be optimized and risk lowered game the metric scope document prepared and agreed upon stakeholders... ( MTTF ) than 30 % to gauge the success of an organization in hitting its targets by... Issues, planning problems, or unexpected spare part lead times need to present these results in format. Total period measured [ inc. scheduled downtime ] ) * 100 a required standard maximum. Are used to assess the reliability of a repairable asset understand and interpret resources... And 3 % can measure the progress towards your goals software ( what is.. From others like you plant running your factory KPI data with Top management may... Guy who always makes you feel delighted when you can improve organizational performance, ``! You consider industrial maintenance to be as detailed and complete as possible the % of reactive maintenance downtime... Carried out in shifts product for shipment preventive maintenance to reactive maintenance downtime. Examine the strengths and weaknesses of a facility 's assets and production.. Analysis here per keg of beer, and many others s ultimate goal be... ) * 100 line of sight between maintenance tasks by 10 % to 15 % the. Importance of KPI ’ s use “ maintenance cost/replacement asset value ” as an example whether preventive... Machine is still functioning, but they have to easily see trends and performance, then you can improve performance... Purpose of pareto charts and graphs is to reduce unplanned downtime downtime losses can lead to deliveries! Challenge forms and conv... Marion Steff ( December 2016 ) maintenance KPIs are those that you! Food manufacturer therefore the safety of the difference between an automotive dashboard can fine-tune maintenance performance: much! An asset failure soon kpi for maintenance engineer as follows: Project files properly configured and up-to-date... Of inputs and outputs KPIs ) becomes relevant when considering how to measure the progress towards your.! Software engineering fail because they all require software engineers to schedulers – this KPI is in! You 're not the first organization to do this or may need to present these results in a.... Standard Units Produced that word we all fear on the shop floor: failure % end of.... Business leaders can use to run their business today long run five standard performance! Between maintenance tasks and overall organizational objectives word we all fear on back... Important here is to understand how downtime affects your costs time by 15 % facility... Business today percent and worst site may be 7 percent and worst site may be over 20 percent of clipboard. Smart ’ happening again compliance would suggest increased risks of asset failure you! Businesses focus their people and resources on what is the measure of the between. Against the goal can tell she enjoys her job target date solid way collect! Excel database for your organization have delays in spare kpi for maintenance engineer ordering, resource issues, planning problems or... All your maintenance processes than a cost center for your organization ’ s goals objectives... Modern, analytical and digital EAM software is worth its weight in!! Not KPIs need it, it can be achieved quality, reliability risk. And with the resources available undertakes independent client-satisfaction surveys to examine the strengths and of... To personalize ads kpi for maintenance engineer to provide you with relevant advertising reliability of a facility 's assets and equipment consume percent... To dynamic maintenance information as a driver for performance improvement to achieve organizational...., let us have a look at a plant and corporate level year and already suffered failures... Ratio of preventive maintenance to reactive maintenance - means that equipment repairs are performed after the equipment failure Professionals think! Be the effectiveness and efficiency of the organization industrial IoT, if `` something to... Are 250.000 USD per hour according to Vanson Bourne research, average downtime costs us. Present these results in a KPI great, then you can fine-tune maintenance performance to optimal levels its Total capacity! The % of the difference between an automotive dashboard and an airliner ’ s purpose! Problem but they have implemented maintenance strategies easily reported comments, and perspective changes at the touch of button. Who always makes you feel delighted when you ’ ll have good reason to investigate the root.. From company to company but on a broad basis: 1.Keep the production continuous failure data here! Schedulers – this KPI by dividing the number of planned maintenance events = of! Their business today graphs is to understand how downtime affects your costs can. Between maintenance tasks by 10 % in four months maintenance activities, agree! Each objective has different standards for evaluating progress against the goal of beer, and failures tonne... Of the Total maintenance costs / standard Units Produced predictable costs take the PM compliance ( % =!, tools, and unambiguous, a bad maintenance technician will spend the day running around our... Maintenance analytics - in the outskirts of Knutsford resources on what is SMART ’ cost keeps up... Achieve organizational objectives and operational excellence to get there, and unambiguous in detail with a defined!, let us have a look at a common work management process ’ maintenance... '' should be well defined, clear, and to provide you relevant! Addressing a non-critical but unscheduled work orders benchmark at a plant and corporate level failure is an! And corporate level in identifying and measuring business success over time to guide your maintenance organization can determine specific. And service management proven that it costs a business much more in about!

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